FAQ

How It Works

Do you deliver to me?

When do you deliver?

Can I customize my Farm Box?

Do I have to subscribe?

How many people does a Farm Box serve?

What's the order minimum?

Is there a delivery fee?

Do you provide recipes?

The Food

Where does the produce come from?

Is your food organic?

How do I know if an item is organic, local, vegan, grass-fed, etc?

Can you accommodate my allergies/dietary restrictions?

Will meat arrive fresh or frozen?

Do I need to wash my produce?

Do you sell raw milk?

Do you sell unrefrigerated eggs?

Are the cheeses pasteurized?

A note on Sell-By/Best-By/Freeze-By dates

How do I know if an item is organic, local, vegan, grass-fed, etc?

Orders

When is the latest I can cancel or make changes to my order?

How do I customize my Farm Box?

I don't see a checkout button! How do I know my order will arrive?

How do I skip delivery?

Something is wrong with my order. What can I do?

How do I change my delivery day?

How can I see if I have a delivery coming?

Can I place a pause on future deliveries?

How do I create a new order on a different date?

Can I pick up my order instead?

What if a product I ordered is no longer available?

Payment

How do I pay for my order?

What happens if my credit card declines?

How do I view my account balance or order credit?

Where do I enter my discount code?

Why is my discount code not working?

How many times can I use my discount code?

I forgot to add my discount code!

Packaging

How will my food be packaged?

Can I return the packaging materials?

How does payment for reusable packaging work?

Do I have to be home to return the packaging?

Can I opt out of reusable packaging at any point?

How is the reusable packaging cleaned?

Is the packaging recyclable?

How do I dispose of the ice packs?

Delivery

What time can I expect my order to be delivered?

What if I’m not at home when you deliver?

I received notification that my box was delivered but I can’t find it!

Can I tip my delivery driver?

My Account

How do I change my email address?

Why don't I have a password?

How do I update my personal information?

How do I update my delivery address?

Do you offer referral rewards?

How do I use my referral code to refer a friend?

My friend referred me to Farm to People! How do I use their referral code?

Manage Your Subscription

How can I see if I have a delivery coming?

How do I change my delivery day?

How do I switch my Farm Box type?

Can I change how often I receive my Farm Box?

Can I place a pause on future deliveries?

How do I cancel my subscription?

About Us

When was Farm to People founded?

Who started Farm to People and why?

Do you have any stores I can visit?

I want to work for Farm to People! Where can I apply?

Kitchen & Bar + Events

When is the restaurant open?

Can I make a reservation?

How do I inquire about booking an event or catering?